by harris_arnold, 04 Sep 2012
by ohmymood, 04 May 2012
There’s about four of five staff that have been here for years. They’re always chirpy and efficient and get the food to me in double-quick time. But a special mention to the two waiters that usually work the dinner shift - so nice and professional.
The lunch menu keeps changing, which is a pain when something goes that I really like (bring back the Moroccan chicken, please!) but it does keep things fresh. Dinner always has the same menu when it maybe would be nice to have something different, but they’ve got such a large selection it’s not that hard to find something nice. My one gripe: although the desserts are OK, they’re only OK... the daily crumble is normally good, but I can’t have it every time.
by dexterklf, 31 Aug 2011
by artbennett11, 09 Jul 2011
by ola2878, 13 Jun 2011
by Ju n Di, 14 Jul 2010
This all changed on Monday July 5th. We arrived at noon and sat outside. We weren't ready to eat so ordered a macchiato and an Americano plus 2 glasses of water. The waiter seemed to be having difficulty understanding this simple order. The 2 coffees arrived and he placed one of the glasses of water on the table and took the second away on his tray! My friend had to send her Americano back with apologies as it was stewed and bitter.
A short time after, we asked for our bill and paid it. I then realised the bill for the 2 coffees was £7.35 and, somewhat surprised, noticed I had been charged for a double macchiato. I NEVER order doubles, though often order a second single. I pointed out to the waiter that I hadn't ordered a double but was unsure whether a single or double had been served (as the cup was so small).
Shortly after, a manager (not one I am familiar with) returned with an attitude and a small cup and an even smaller esoresso cup, which he waved in my face. I explained I had not ordered a double and never do. He walked away and immediately return to say that the waiter had confirmed I had ordered a double. My friend politely tried to point out that he had not actually asked what size I wanted, when the manager rudely interjected with "Oh, come on!", and walked off.
We found this whole episode quite disturbing and very unpleasant. It should have been politely resolved, possibly by the manager saying that the waiter had misunderstood and would I like a single on the house. I would have said "Thankyou, I am fine, don't worry about it". Instead, we got up and left and won't be returning again. We had a delicious lunch at DKNY in New Bond Street, where the staff are helpful, efficient, friendy and appreciate their customers!
by chocoholic, 10 Jul 2010
by alex.hartley, 24 Nov 2009
by pigletto (4 reviews), 16 Sep 2009
Firstly there's the wait. There were two of us and it took about 10 mins on a Sunday afternoon, so not bad, especially as it was a hot day and we were lucky enough that the guy doing the queue gave us a table in the back garden. I have to say the coffee could be better but the Italian hot chocolate was one of the best I've ever tasted, really thick and rich without being sickly. I'll agree with most of the reviews below - the food was really, really good. We had fluffy, crisp French toast with great tasty bacon and bright glowing scrambled eggs, which the lovely, unpretentious (and yes!, English-fluent) waitress assured us were not coloured. It came quickly, without fanfare. The sizes are huge, so much so that although I really wanted to try the cheesecake there was no way I was going to fit one in. As they don't do take-away, I had to give it a miss. Maybe next time...
Total cost was £25.65 including 12.5% service, so not the cheapest, but we had such a good time we actually left a few quid as tip.
by nottingbill, 27 Aug 2009
by AJones (2 reviews), 14 Aug 2009
When our food arrived, let's just say that the bread on the steak sandwich was old, whilst the plates were covered in fingerprints and quite greasy. I thought the standards were just ridiculous! Before leaving, I made a point of checking what their toilets and kitchen looked like downstairs. In the kitchen was an employee who was touching raw vegetables with visibly unclean hands, whilst the remaining cooks looked overworked and sweaty.
I owe it to myself and my intestine never to go there again.
by cath.ellis, 01 Aug 2009
Given the earlier comments, it seems to me that this time of day (when it is very quiet) is a good time to go. My cappuccino was fine (though no better than Cafe Nero) and so was the glass of wine. Tap water was brought without demur.
By having inoffensive items one can enjoy the slightly unusual ambience without worrying about the quality of food and service (will it be good?/ will it be bad?).
by dori2343, 29 Apr 2009
by Happylittlevegemite, 23 Nov 2008
by fairyella (2 reviews), 04 Aug 2008
by littlescorpio, 15 May 2008
Although the long queue didn't discourage us, while queuing we saw a table of two people putting aside their desserts. We should have taken this as a bad omen...
We both ordered scrambled eggs with mushrooms on toast, at around £9. The toast was burnt, the eggs were cold and tasteless, and the plates were greasy and you could see fingerprints on them. The mushrooms, I have to say though, were delicious. We also ordered some chips and sausages, which were reasonable too.
The ambience is quite nice, but the place was totally understaffed that day and we had to wait an extremely long time to get the bill.
The following day we had breakfast in the local Witherspoons for half the price. It was much better.
This first experience just puts me off going to 202 again. However, it's had such great reviews, maybe it was a one-off bad day.
by twiny, 13 Apr 2008
by T Lam, 12 Nov 2007
by B.Morris, 25 Jul 2007
We went there for brunch. The table we were seated at was a tiny side table. It took TWO SERVERS to carry out our meal, neither one having the intelligence to note that these plates were not going to fit onto this tiny table. One of the servers, when she realized there was no more room on the table, slid my meal onto my lap.
Pretty alarming! Right?
Well, NOTHING was done other than the manager coming by (after we asked for him to do so) and giving his card (huffing and puffing because he is stressed and overworked, can't handle the work load either) to say send him the dry-cleaning bill). Big deal. I walk around the rest of the day with stains on my clothes. (This is the one afternoon when we can get out of the house for a bit and hired a sitter for our 11-month-old twins.)
When our bill did come, we were overcharged - for something we had not ordered. We had to point this out and then it was taken off and 'service' was added!!
We had to laugh and ask for that to be removed as well.
This was a horrible experience and one that forced me to come to this site and place this information. I will never go back and will tell my friends as well.
by WOW, 09 Jun 2007
Have we missed a great cafe in London? Let us know.