Other branches of Gymbox in London:Covent Garden
I took out a one year subscription, and didn't fully use the gym but did pay for the use as it was part of the subscription and offer. However, even with telling Gymbox I was moving onto a new contract with work, the subscription was not closed. Even with phone calls to their offices in January they still didn't close the account and now they have the cheek to send out a debt collection agent out for me for £145!! Come on Gymbox, be real. The account was not being used from last August and you're still billing me?! I don't think this looks good for you.
by chasbald1, 03 Mar 2014
They have raised their membership fees by a huge £18 a month since I was last a member and now charge a whopping £100 joining fee. For this sort of money you expect the best.
Well now, I can confidently say Gymbox is NOT what it used to be. The management are even more arrogant and unreachable (senior managers/head office is out of the question, you will not be allowed to contact them), the changing rooms/showers/ toilets are dirty and the music has become absolutely terrible.
Gymbox likes to throw its brand around as cutting edge, trendy and the most ‘innovative fitness brand in the world’ and as a result they'll charge you through the nose for it. I wonder if they think playing cheesy soft love songs, country music, R&B and cheesy chart music is in any way appropriate for what is supposed to be a trendy gym (or any gym in fact!) at peak times. It is like a morgue now, not the trendy high tempo gym I remember of past. Can anyone seriously lift heavy weights, run fast on a treadmill or do boxing training with soft love songs playing?
The management claim this is now their brand. They are incredibly arrogant and make you feel like a criminal for approaching them with feedback. There is a whiff of pretentiousness in the air from the staff. Yet it is the members who pay to keep the gym going.
I used to recommend Gymbox when it was cheaper and when it was actually cutting edge, but please take my advice and don't join Gymbox now. You can join gyms that easily match them on equipment and have friendly approachable staff and management for a lot less per month. Gymbox has over-inflated their ‘brand’ and they are not what they appear. Save yourself money and disappointment and try other gyms in the city.
by JamesLondon1979, 19 Feb 2014
I found a work colleague who was on a monthly rolling membership so went to transfer the membership to him. When we arrived at the gym we were informed there was a £55 'admin fee' - for basically filling out two forms.
There are better gyms in central London, with more space, better equipment and no hidden fees. Would I go back to Gymbox? No.
by star5, 24 May 2013
by sj_wbe, 23 Apr 2013
I have to say that I am shocked to see so many negative reviews on here, as I have had a wonderful experience with the gym the entire time that I have been a member. I suppose, however, that those looking to read reviews on ANYTHING need to consider that people are more likely to post a review when they are dissatisfied than when they are content with the service they have received. I can guarantee anyone reading these reviews that there are hundreds of happy members for every one unhappy one who has written something on here - I know this because I work out next to people who seem to be enjoying the gym nearly every weekday.
The type of people who work out there can be a bit 'hard-core', which can be slightly intimidating at times, but it can also be helpful because there is usually some big burly guy or really ripped girl who can spot me in the weight room (and I have even been given advice about my posture by a passerby when using one of the resistance machines, which is fantastic because apparently I was putting myself at risk of injury by sitting incorectly on the seat).
There are tons of personal trainers to choose from, which is convenient; however, I have noticed that the prices for each vary depending on things like how long they have been doing it and what areas they specialise in. I hurt my knee running last year and ended up using Gwen (personal trainer) to help with rehabilitation work afterwards. I also got a free personal training session when I first joined, and the guy showed me how to use most of the machines and gave me dietary advice (which I have not taken because I LOVE chocolate and sweets!).
I have noticed that a lot of people on here have complained about issues cancelling their memberships, but I have to say that I had absolutely no problem when I cancelled mine. I have a feeling that a lot of the people complaining on here are maybe a bit thick and didn't read the terms at the bottom of their contract. The writing is in small print, but as an adult I took responsibility for myself and made sure to read through the details very carefully, and that is probably why I personally had no problems when I had to cancel. It quite clearly states in the contract that you have to give one month's notice on pay as you go or rolling contracts, and as all members pay for Gymbox memberships on the first of the month, it is common sense to figure out when you must give your notice. If someone is over the age of 18, signed contracts are legally binding, so I don't understand why so many people have been whinging on here about problems breaking their contracts! I think a lot of the people posting complaints about this issue on here probably did not read their contract, and assumed that they could simply cancel their direct debit or casually mention to one of the staff members that he or she had decided to cancel, without following the correct protocol. I am an administrator for a legal firm based in London, and I constantly hear of cases where people have not acquainted themselves with the details of their contracts! It is like a phone contract, you cannot simply walk out on a phone contract, can you? You must fulfil your legal obligation to the company, based on the details of your contract! That being said, be careful of any company that offers a contract longer than 18 months, as technically this is no longer legal. Sorry to whinge on and on about contracts; I'll try and get back to Gymbox!
The classes are really fun (especially the Kangoo class, which involve jumping around in Kangoo boots - my legs burn for hours afterwards), and I have even tried out a few of the boxing classes, despite it not really being my thing.
Overall I think Gymbox is a pretty good value for money, especially for those who can access one of the corporate deals (my ex used to pay just over £50 a month for his membership there!). There is not a swimming pool, which definitely takes away from the overall experience sometimes, but generally I think that the trendy interior and wide array of machines make it worth the price tag. There is a DJ who plays music most week nights, which is cool, although I do agree that sometimes the music is way too loud (this is easily corrected though, as I simply went up to the front desk and asked them to reduce the level of the music, and one of the receptionists went down and did just that).
If I had to rate Gymbox, I would probably give it a 4.5 out of 5, with the lack of swimming pool being the only drawback!
by GymRat2011, 07 Apr 2013
by Japonica, 03 Apr 2013
by wrwerwer, 11 Mar 2013
The price is also very steep (over £70 per month - similar to Virgin) and isn't amazing value for money. Most cheaper gyms (LA Fitness etc) have swimming pools and a relaxation area; here is kind of like a weird fusion between those warehouse boxing places and a normal gym, but ten times the price. It would be better if the gym was a bit more polished to justify the membership price, or if they reduced it to a more reasonable level for the value you get in return, as it is pretty gimmicky. I bought a year upfront membership so it's a bit cheaper, but I don't have a discount - Gymbox refused to give any corporate discount unless a specific number of my colleagues also joined. It isn't a member of Gymflex either, which my company subscribes to, so it's a vicious circle.
The changing room facilities are not as good as places like Fitness First (or Virgin, which is the same price bracket). I'd say people seem quite nice here and the only reason I come is because of the classes, which are slightly more interesting than other gyms. In terms of rating, I'd give the facilities a 2-3 star but the classes a 4.5 star, which, as I said, is the only reason Gymbox saves itself.
by Kirsty83, 24 Jan 2012
by rachele21, 05 Dec 2011
by gingerbean19, 27 Oct 2011
I suppose this business model makes sense: spend your budget on constantly striving to get more and more members in, which generates revenue, rather than making things pleasant for those who are already signed up, which doesn't carry much benefit for the management.
It's not all negative (hence two stars rather than one) though, as the equipment is rather good (when it's not so crowded that you can't get near it) and some of the classes are excellent (when the website allows you to book them). Just be wary of the many things wrong with the place.
by jamesmatthews, 11 Oct 2011
by billywhiterall, 20 Sep 2011
by michaelmcg1981, 07 Sep 2011
by rustar1, 06 Sep 2011
by Sallyanneit, 02 Sep 2011
by paulpeters1978, 31 Aug 2011
by stevier26, 26 Aug 2011
Overall, a good gym that offers a broad variety of training styles.
by mattc_8404, 25 Aug 2011
by richardstill1, 17 Aug 2011
It was the first time I've signed up with a gym and would definitely recommend it to anyone to get you motivated and start to love working out. I used to get really excited about going - shocking for a gym! The cost of membership is quite high but so worth it, especially if you're going to take advantage of the classes and everything they have to offer.
by tilly19, 10 Aug 2011
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Photograph © Gymbox